Warm Lines

Warm Lines

Housing Options operates two warm lines which are both connected to our respites. One is in the Southern Tier, which serves Allegany, Cattaraugus and Chautauqua Counties. The other serves Erie County. Both warm lines provide support to callers who may just need someone to listen and the staff can also provide information about resources available within the community that can help them with their issue. Some callers just need someone to talk to and we are there for them. Individuals can access the warm lines by phone, texting, and if needed face to face visits, 365 days a year.

When you call the warm line you will be connected with one of our trained peer companions. All peer companions are certified through the New York State Academy of Peer Services as Peer Support Specialists. We use our lived experience as a basis for connection, mutual understanding and empathic support.

Warm Line Information

Erie County   Southern Tier Counties
Call: 844-749-3848
Text: 716-392-2221
  Call: 877-426-4373
Text: 716-392-0252 

Non-Crisis Calls
Both warm lines are open every evening

(Monday – Sunday)
4PM -11PM

Free, Empowering, Confidential, Peer-Support


Feeling... Sad? Lonely?
Frustrated with a situation?
Need help locating resources in your area?
Want to share about some good news or simply talk?
If you need someone to just listen
You are not alone
Talk with someone who has been there
Call and talk to one of our peer companions
We are here for you!


Non-Crisis Calls Only
Housing Options Made Easy, Inc. Warm Line is for informational and peer-support purposes only.

This service is not intended to replace consultation with your mental health provider.
“Real people to share real issues with”



If you are in an emergency crisis
call the following crisis services number

Cattaraugus County: 800-426-4373
Chautauqua County: 800-724-0461
Erie County:  716-834-3131



Get in touch

Administrative Office:

75 Jamestown Street, Gowanda, NY 14070

Phone: (716) 532-5508 / (800) 421-1114

Fax: (716) 532-5618

Email: info@housingoptions.org